1. Introduction
VoIPStore ("we", "us", or "our") operates the VoIPStore Telegram bot service. This Privacy Policy explains how we collect, use, and protect your personal data. By using our service, you consent to the practices described below.
2. Data We Collect
2.1 Directly Provided Data
We collect the following data when you interact with our Telegram bot:
User Profile Data (stored in the users table):
- Telegram user ID (user_id)
- First name (first_name) and username (username)
- Account creation date (added_at)
- Language preference (language_code)
- Referral code (referral_code) and referral source (referred_by)
Order Data (stored in the orders table):
- Phone number (phone), country, and SMS content (sms)
- Service type, operator, provider, and associated costs
- Order timestamps (added_at, completed_at)
2.2 Automatically Collected Data
- Usage Data: Interactions with the bot (e.g., balance recharges, service requests)
- Technical Data: Telegram API metadata (e.g., message IDs)
2.3 Payment Data
We do not store payment details (credit cards, bank accounts). Payment processing is handled by third-party providers (PayPal, Stripe), which operate under their own privacy policies.
3. How We Use Your Data
| Purpose | Legal Basis (GDPR) | Data Used |
|---|
| Service delivery | Contractual necessity | user_id, balance, order data |
| Payment processing | Legal obligation | Transaction IDs (via PayPal/Stripe) |
| Account security | Legitimate interest | blocked status, usage patterns |
| Referral program management | Consent (opt-in) | referral_code, referred_by |
| Legal compliance | Legal obligation | All stored data |
4. Data Retention
- Active Users: Retained until account deletion or 30 days of inactivity (no logins or USER_BLOCKED status)
- Order Data: Retained for 12 months for fraud prevention and dispute resolution
- Payment Records: Stored by third-party processors (subject to their policies)
You may request data deletion via our support at [email protected].
5. Data Sharing
We do not sell or share your data with third parties except:
- Payment Processors: Necessary to complete transactions
- Legal Compliance: If required by law enforcement or regulatory authorities
6. Your Rights (GDPR)
You have the right to:
- Access, correct, or delete your data
- Restrict processing or object to data use
- Data portability (request a copy in machine-readable format)
- Withdraw consent (for referrals)
To exercise these rights, contact us via [email protected].
7. Security Measures
- Encryption: Data transmitted via Telegram's encrypted API (MTProto protocol)
- Access Controls: Database restricted to authorized staff
- Regular Audits: System checks to prevent unauthorized access
8. Policy Changes
We will notify users of material changes via Telegram. Continued use constitutes acceptance.
9. Contact
For privacy concerns:
This Privacy Policy supplements our Terms of Service.