Privacy Policy | VoIPStore

1. Introduction

VoIPStore ("we", "us", or "our") operates the VoIPStore Telegram bot service. This Privacy Policy explains how we collect, use, and protect your personal data. By using our service, you consent to the practices described below.

2. Data We Collect

2.1 Directly Provided Data

We collect the following data when you interact with our Telegram bot:

User Profile Data (stored in the users table):

Telegram user ID (user_id)
Email address (email) and username (username)
Account creation date (added_at)
Language preference (language_code)
Referral code (referral_code) and referral source (referred_by)

Order Data (stored in the orders table):

Phone number (phone), country, and SMS content (sms)
Service type, operator, provider, and associated costs
Order timestamps (added_at, completed_at)

2.2 Automatically Collected Data

Usage Data: Interactions with the bot (e.g., balance recharges, service requests)
Technical Data: Telegram API metadata (e.g., message IDs)
Acquisition Source: when you create a website account, the campaign code (ref) and UTM parameters of the link that first brought you to the site, if any, plus that first landing page and date; and, in the Telegram bot, the link parameter you started it with. Used only to measure which channels bring customers.
Agent API Data: for automated clients using the x402 API, the wallet address used for payment, order and payment records, and access logs (including IP address and request metadata)

2.3 Payment Data

We do not store payment details (credit cards, bank accounts). Payment processing is handled by third-party providers (Stripe, NowPayments), which operate under their own privacy policies.

3. How We Use Your Data

Purpose	Legal Basis (GDPR)	Data Used
Service delivery	Contractual necessity	user_id, balance, order data
Payment processing	Legal obligation	Transaction IDs (via Stripe/NowPayments)
Account security	Legitimate interest	blocked status, usage patterns
Referral program management	Consent (opt-in)	referral_code, referred_by
Legal compliance	Legal obligation	All stored data

4. Data Retention

Active Users: Retained until account deletion or 30 days of inactivity (no logins or USER_BLOCKED status)
Order Data: Retained for 12 months for fraud prevention and dispute resolution
Payment Records: Stored by third-party processors (subject to their policies)

You may request data deletion via our support at info@voipstore.xyz.

5. Data Sharing

We do not sell or share your data with third parties except:

Payment Processors: Necessary to complete transactions
Legal Compliance: If required by law enforcement or regulatory authorities

6. Your Rights (GDPR)

You have the right to:

Access, correct, or delete your data
Restrict processing or object to data use
Data portability (request a copy in machine-readable format)
Withdraw consent (for referrals)

To exercise these rights, contact us via info@voipstore.xyz.

7. Security Measures

Encryption: Data transmitted via Telegram's encrypted API (MTProto protocol)
Access Controls: Database restricted to authorized staff
Regular Audits: System checks to prevent unauthorized access

8. Policy Changes

We will notify users of material changes via Telegram. Continued use constitutes acceptance.

9. Contact

For privacy concerns:

Email: info@voipstore.xyz
P. IVA: 02776330397
Telegram: https://t.me/VoIPStoreAssistanceBot

This Privacy Policy supplements our Terms of Service.

2. Data We Collect

2.1 Directly Provided Data

We collect the following data when you interact with our Telegram bot:

User Profile Data (stored in the users table):

Telegram user ID (user_id)
Email address (email) and username (username)
Account creation date (added_at)
Language preference (language_code)
Referral code (referral_code) and referral source (referred_by)

Order Data (stored in the orders table):

Phone number (phone), country, and SMS content (sms)
Service type, operator, provider, and associated costs
Order timestamps (added_at, completed_at)

2.2 Automatically Collected Data

Usage Data: Interactions with the bot (e.g., balance recharges, service requests)

Technical Data: Telegram API metadata (e.g., message IDs)

Acquisition Source: when you create a website account, the campaign code (ref) and UTM parameters of the link that first brought you to the site, if any, plus that first landing page and date; and, in the Telegram bot, the link parameter you started it with. Used only to measure which channels bring customers.

Agent API Data: for automated clients using the x402 API, the wallet address used for payment, order and payment records, and access logs (including IP address and request metadata)

2.3 Payment Data

We do not store payment details (credit cards, bank accounts). Payment processing is handled by third-party providers (Stripe, NowPayments), which operate under their own privacy policies.

3. How We Use Your Data

Purpose	Legal Basis (GDPR)	Data Used
Service delivery	Contractual necessity	user_id, balance, order data
Payment processing	Legal obligation	Transaction IDs (via Stripe/NowPayments)
Account security	Legitimate interest	blocked status, usage patterns
Referral program management	Consent (opt-in)	referral_code, referred_by
Legal compliance	Legal obligation	All stored data

4. Data Retention

Active Users: Retained until account deletion or 30 days of inactivity (no logins or USER_BLOCKED status)

Order Data: Retained for 12 months for fraud prevention and dispute resolution

Payment Records: Stored by third-party processors (subject to their policies)

You may request data deletion via our support at info@voipstore.xyz.